Please read these Terms & Conditions carefully before using the AzureNest platform. By accessing or using our services, you agree to be bound by these terms. If you do not agree, please do not use the platform.
1. Acceptance of Terms
Agreement
By creating an AzureNest account or using our platform (website, mobile application, or API), you confirm that you are at least 18 years of age, have the legal capacity to enter into binding agreements, and accept these Terms & Conditions in their entirety.
Updates
AzureNest reserves the right to modify these terms at any time. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. We will notify registered users of material changes via email at least 30 days in advance.
2. Platform Services
Scope
AzureNest provides an online marketplace connecting property owners, real estate agents, and individuals seeking to rent, buy, or list properties. We are an intermediary platform and are not a party to any rental or purchase agreement between users.
Availability
We strive to maintain 99.9% platform uptime but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance. We are not liable for losses resulting from temporary unavailability.
Accuracy
While we make reasonable efforts to ensure listing accuracy, AzureNest does not guarantee the accuracy, completeness, or reliability of any property listing. Users are encouraged to verify all information independently before transacting.
3. User Accounts & Registration
Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at sales@afternorth.com of any unauthorized use or security breach.
Accurate Information
You agree to provide accurate, current, and complete information during registration and to promptly update this information if it changes. Providing false information may result in immediate account suspension.
Account Types
AzureNest offers three account types: Guest (standard search and booking), Agent (licensed real estate professionals — verification required), and Property Owner (landlords and developers). Each type has specific permissions and obligations outlined in supplemental agreements.
4. Booking, Payments & Fees
Service Fees
AzureNest charges a service fee of 10% of the total booking value, applied to Guest accounts. Property owners and agents are charged a separate commission as outlined in their respective service agreements. All fees are clearly displayed before transaction completion.
Payment Processing
All payments are processed through our PCI-DSS compliant payment partners. By providing payment information, you authorize AzureNest to charge the stated amounts. A security deposit may be collected separately and held in escrow.
Currency
All transactions are processed in USD unless otherwise specified. Currency conversion fees may apply for international payments. Exchange rates are set by your financial institution and are outside our control.
5. Cancellation & Refund Policy
Standard Cancellation
Cancellations made more than 7 days before check-in are eligible for a full refund minus the service fee. Cancellations between 3–7 days receive a 50% refund. Cancellations within 3 days of check-in are non-refundable unless the listing specifies otherwise.
Property Owner Cancellation
If a property owner or agent cancels a confirmed booking, the guest will receive a full refund including all fees. Repeat cancellations by property owners may result in account suspension or removal from the platform.
Force Majeure
AzureNest may offer refunds or credits at its discretion for cancellations caused by events outside the control of either party (natural disasters, government-mandated travel restrictions, etc.), evaluated on a case-by-case basis.
Refund Processing
Approved refunds are processed within 5–10 business days. The time to appear in your account depends on your financial institution. AzureNest is not responsible for delays caused by banks or payment processors.
6. Property Listings
Listing Requirements
Property owners and agents must have the legal right to list each property and must keep its availability, pricing, photos, amenities, and house rules accurate and up to date.
Verification & Reviews
AzureNest may verify listings, request supporting documents, and display verified guest reviews. Listings that receive repeated substantiated complaints may be suspended while we investigate.
7. Agent Responsibilities
Licensing
Agents must hold a valid real estate license in each jurisdiction where they operate and keep their license details current in their profile.
Professional Conduct
Agents must respond to inquiries promptly, represent properties honestly, disclose any conflicts of interest, and handle client funds in accordance with applicable law.
8. Prohibited Activities
Misuse Prohibited
Users may not use the AzureNest platform for any unlawful purpose, to transmit fraudulent or misleading information, to harass or threaten other users, to scrape or harvest data, to circumvent our fee structure, or to engage in any activity that could harm the platform or other users.
Listing Rules
Property listings must accurately represent the property. Listings are prohibited from containing false information, discriminatory language, pricing manipulation, or content that violates any applicable law. AzureNest reserves the right to remove any listing at its sole discretion.
9. Limitation of Liability
Disclaimer
To the fullest extent permitted by applicable law, AzureNest and its affiliates, officers, directors, employees, and agents disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Cap on Liability
In no event shall AzureNest's total liability arising out of or relating to these terms or your use of the platform exceed the greater of (a) $500 or (b) the amount you paid to AzureNest in the three months preceding the claim.
10. Dispute Resolution
Mediation First
Before initiating any formal legal proceedings, you agree to attempt to resolve disputes with AzureNest informally by contacting sales@afternorth.com with a written description of the dispute. AzureNest will attempt to resolve the dispute within 30 days.
Binding Arbitration
Unresolved disputes shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, except for claims that qualify for small claims court. You waive your right to a jury trial and to participate in class action lawsuits.
11. Governing Law
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.
Jurisdiction
Any claim that is not subject to arbitration shall be brought exclusively in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction of those courts.
12. Modifications
Changes to These Terms
We may revise these Terms to reflect changes to our services or the law. The updated version will be posted on this page with a new effective date, and material changes will be communicated as described in Section 1.
Changes to the Platform
We may add, change, or discontinue platform features at any time. Where a change materially affects an active booking, we will notify you and help you find a suitable alternative.
Full Legal Agreement
Download the complete Terms & Conditions document in PDF format.
Contact Legal Team
Questions about our Terms? Our legal team is here to help.
sales@afternorth.com