Privacy Policy

1. Information We Collect

Personal Identification Information

We collect information you provide directly, including your full name, email address, phone number, date of birth, government-issued ID or passport number (for identity verification), billing address, and profile photo.

Property & Transaction Data

Information related to property searches, saved listings, booking history, rental agreements, payment records, and communications with property owners and agents.

Technical & Usage Data

Device information (IP address, browser type, operating system), usage patterns, search queries, pages viewed, session duration, referral URLs, and cookies. We use this data to improve platform performance and personalize your experience.

Financial Information

Credit/debit card details (processed securely through our PCI-DSS compliant payment processor), bank account information for direct transfers, and transaction history. We never store your full card number on our servers.

2. How We Use Your Information

Service Delivery

To facilitate property searches, bookings, rentals, and purchases. To connect you with agents, process payments, generate receipts, and send booking confirmations and reminders.

Account Management

To create and maintain your account, verify your identity, manage preferences, and provide customer support. To personalize your dashboard and property recommendations.

Communications

To send transactional emails (booking confirmations, receipts, policy updates), service notifications, and with your consent, marketing communications about relevant properties and offers.

Legal & Safety

To comply with legal obligations, enforce our Terms of Service, prevent fraud, investigate suspected violations, and protect the rights and safety of AzureNest, our agents, property owners, and users.

3. Information Sharing & Disclosure

With Property Owners & Agents

When you inquire about or book a property, we share relevant contact and booking details with the respective property owner or agent to facilitate your transaction.

Service Providers

We engage trusted third-party vendors (payment processors, cloud hosting providers, analytics services, email delivery platforms) who process data on our behalf under strict confidentiality agreements.

Legal Requirements

We may disclose your information to comply with applicable laws, respond to lawful requests from public authorities, or protect our legal rights and those of our users.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

4. Data Security

Security Measures

We implement industry-standard security measures including 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication, regular security audits, and penetration testing.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time, subject to our legal retention obligations.

Breach Notification

In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by applicable law.

5. Your Rights & Choices

Access & Portability

You have the right to access a copy of your personal data and to receive it in a portable, machine-readable format. You can export your data at any time from your Account Settings.

Correction & Deletion

You may update, correct, or request deletion of your personal information at any time. Some data may be retained for legal compliance, fraud prevention, or dispute resolution.

Opt-Out Rights

You may opt out of marketing communications at any time via the unsubscribe link in emails or your notification preferences. Note that transactional communications (booking confirmations, safety alerts) cannot be opted out of while your account is active.

GDPR & CCPA Rights

If you are a resident of the European Economic Area or California, you have additional rights including the right to restrict processing, object to processing, and lodge a complaint with your local data protection authority.

6. Cookies & Tracking

Essential Cookies

We use cookies that are necessary for the platform to work, such as keeping you signed in, remembering your search filters, and securing the booking process. These cannot be switched off.

Analytics & Preferences

With your consent, we use analytics and preference cookies to understand how the platform is used and to remember choices such as your preferred currency and saved locations.

Managing Cookies

You can change your cookie choices at any time from Cookie Settings in the site footer or through your browser settings. Blocking some cookies may affect how the platform works.

7. International Data Transfers

Cross-Border Processing

Because we operate in more than 30 cities worldwide, your information may be processed in countries other than the one where you live, including the United States.

Transfer Safeguards

When we transfer personal data outside the European Economic Area, we rely on approved safeguards such as the European Commission's Standard Contractual Clauses to keep your data protected.

8. Children's Privacy

Age Requirement

Our platform is intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to This Policy

Policy Updates

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a notice on the platform before the changes take effect, and update the dates at the top of this page.